Privacy Policy

This Privacy Policy explains how Premier Black Transport (“Premier Black Transport”, “we”, “us”) collects, uses, and shares information when you use our website and services (the “Service”).

Information we collect

• Account information: email address, password (stored and managed by our authentication provider), first name, last name, phone number.
• Booking information: pickup and dropoff locations, optional additional stops, pickup date/time, service type (e.g., point-to-point or hourly), flight information (if provided), and chauffeur notes.
• Location metadata: when you use address autocomplete, we may store place identifiers and approximate coordinates for pickup and dropoff (and optional stops) to help calculate distance, pricing, and estimated arrival times.
• Payment data: we use a payment processor to handle card details. We may store payment-related metadata such as payment intent IDs, authorization status, customer IDs, and masked payment method details.
• Communications: messages you send us (e.g., contact form or support).
• Technical data: basic device and usage data (such as browser type, pages visited) may be collected through standard logs.

How we use your information

• To create and manage your account.
• To process booking requests and manage bookings.
• To calculate trip estimates and pricing (for example, distance-based one-way quotes and hourly booking totals).
• To communicate with you about your account or bookings.
• To improve the Service and maintain security.

Service providers

• Authentication and database hosting providers: used to manage sign-in and store account and booking data.
• Mapping and routing providers: used for address autocomplete, distance estimates, and timezone-aware ETA displays.
• Email delivery providers: used to send account-related emails (e.g., verification, password reset) and booking notifications.
• Payment processors: used to authorize and process payments, and optionally store a reusable payment method when you choose to save a card.

Cookies and authentication

We use cookies or similar technologies to keep you signed in and to protect the Service. These cookies are used for authentication and security.

Data retention

We retain account and booking data for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Some records may be retained in a de-identified or aggregated form.

Your choices

• You can update certain profile information in your account settings.
• You can request a password reset from your account page.
• You may be able to cancel eligible bookings through your bookings page, subject to cancellation rules shown during booking.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure.

Children’s privacy

The Service is not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.

Contact

If you have questions about this Privacy Policy, please contact us via the contact page on our website.